Privacy Policy
This Privacy Policy explains how MEKEDE NAVIFLY LIMITED, operator of the DUDU AUTO brand and duduauto.com, collects, uses and safeguards personal information when you use our website, make purchases or interact with our services.
Last Updated: 2025.01.08
1. Information We Collect
We collect various types of information, including:
- Personal Information: Name, email address, shipping address and phone number.
- Payment Information: Details processed via secure third-party payment providers.
- Device and Usage Data: Your device type, IP address, browser, pages viewed and products purchased.
- Cookies and Tracking Technologies: We use cookies to enhance user experience and analyze website traffic.
2. How We Use Your Information
We use the collected data to:
- Process Orders: Fulfill your orders and communicate about your purchase.
- Customer Support: Respond to your inquiries and provide assistance.
- Improve Services: Analyze user behavior to enhance our website and offerings.
- Marketing: Send promotional emails with your consent. You can unsubscribe at any time.
- Legal Compliance: Comply with laws, prevent fraud and resolve disputes.
3. Sharing Your Information
We may share your data with the following third parties:
- Payment Processors: PayPal.
- Shipping Providers: Providers used to fulfill orders.
- Marketing Platforms: Services such as Google Ads, Facebook Meta Ads, and other platforms for promotional purposes.
We do not sell your personal data.
4. Data Security
We implement security measures to protect your data, including SSL encryption to secure transactions. While we strive to protect your personal information, no method is 100% secure, and we cannot guarantee absolute protection.
5. Your Rights
Under applicable data protection laws, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update inaccurate or incomplete information.
- Deletion: Request that we delete your personal data.
- Opt-out of Marketing: Unsubscribe from promotional emails.
- Data Portability: Request a portable copy of your data for transfer.
To exercise these rights, please contact us at support@duduauto.com.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies, such as Google Analytics and Facebook Pixel, to improve site functionality and understand user interactions. You can control cookies through your browser settings, but disabling cookies may affect certain features of the website.
7. International Data Transfers
As we serve customers globally, your personal data may be transferred to and stored in countries outside your own, including the United States and Canada.
8. Privacy Rights
Depending on where you live, you may have rights to request access to, correction or deletion of personal data we hold about you, as described in this Privacy Policy and applicable law.
9. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will take steps to delete it.
10. Third-Party Links
Our website may contain links to third-party websites, such as YouTube. We are not responsible for their privacy practices and encourage you to review their privacy policies before submitting personal information.
11. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, data will be securely deleted or anonymized.
12. Contact Us
Data Controller:
MEKEDE NAVIFLY LIMITED, operator of the DUDU AUTO brand and duduauto.com.
Contact Email:
support@duduauto.com
Registered Address:
FLAT/RM S239, 2/F, THE CAPITALL
61–65 CHATHAM ROAD SOUTH
TSIM SHA TSUI, KOWLOON
HONG KONG
Customer Support Hours:
09:00–18:00 (UTC+8)
Typical Response Time:
Within 24 hours on business days.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When updates are made, the Last Updated date will be revised. We recommend that you periodically review this policy to stay informed about how we protect your personal information.