FAQ
Questions You Might Have
If you have any other questions, feel free to contact our customer service team, and we will respond as soon as possible!
Do all orders qualify for free shipping?
All device purchases come with free shipping. For accessory-only orders under $189, a $40 shipping fee will apply.
How long does it take to process an order?
All orders will be processed within 3-5 business days.
How can I track my order?
Once your order is shipped, we will send tracking details to the email address provided at checkout.
Do I need to pay customs duties?
Customs duties are typically not charged. If any duties are applied, they are usually minimal and represent a small percentage of the total order value.
Are there any shipping restrictions to Spain?
We are unable to ship to the following Spanish postal codes:
35000-35999, 38000-38999, 51000-51999, 52000-52999.
What are the shipping methods and delivery times?
- United States: DHL/UPS/FedEx 3-5 business days
- Canada: DHL/UPS/FedEx 3-5 business days
- Singapore: DHL/UPS/FedEx 5-8 business days
- Spain: DHL/Correos 5-8 business days
- Germany: DHL/UPS 5-8 business days
- France: DHL/UPS 5-8 business days
- Italy: DHL/UPS 5-8 business days
- Poland: DHL/UPS/FedEx 8-10 business days
- Czech Republic: DHL/UPS/FedEx 8-10 business days
- Other Countries: DHL/UPS/FedEx 10-15 business days
Do you ship to U.S. military-managed areas?
We are unable to ship to U.S. military-managed areas, including APO, FPO, and DPO addresses. Please ensure your shipping address is not in these regions.